Returns & Exchanges
At Aeliya Marine Tech, we stand behind the quality of our marine electronics and industrial automation parts with a comprehensive 30-day return policy. If your equipment does not meet specifications or arrives damaged, we offer streamlined exchanges and refunds to minimize your vessel's downtime.
Initiate Return Request
Contact our support team via email with your order number and technical details regarding the item you wish to return.
Receive RMA Approval
Our technicians will review your request and issue a Return Merchandise Authorization (RMA) number along with specific shipping instructions for sensitive electronics.
Secure Packaging
Pack the component in its original anti-static packaging and protective cushioning to prevent transit damage, clearly marking the RMA number on the exterior.
Inspection and Refund
Once our engineering team verifies the hardware condition and serial numbers, your refund or replacement unit will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing